SafeTransact

Privacy Policy

Last updated: [28 January 2026]

This Privacy Policy explains how SafeTransact (“SafeTransact”, “we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website, applications, and services (the “Services”). We are committed to protecting your privacy and handling personal information responsibly in line with applicable South African privacy laws, including the Protection of Personal Information Act (“POPIA”), where relevant.

1. Who we are

SafeTransact is the name of a software platform operated by SEN Solutions (Pty) Ltd (the “Operator”). References to “SafeTransact”, “we”, “us”, or “our” refer to SEN Solutions as the operator of the Services and the responsible party for the processing of personal information under this Privacy Policy.

For questions about this Privacy Policy or your personal information, contact us at:
Email: [YOUR SUPPORT EMAIL]

2. Information we collect

We may collect the following categories of information:

  • Account and contact information: name, email address, phone number, company name, and related profile details.
  • Transaction information: transaction titles and descriptions, parties involved, allocations or milestones, delivery and inspection timeframes, transaction status, and related communications sent through the Services.
  • Verification and compliance information: information required to help prevent fraud, comply with legal obligations, or support dispute resolution (the exact information collected may vary depending on the transaction and provider requirements).
  • Payout and refund details: to facilitate payouts and refunds related to escrow-style transactions, SafeTransact may collect and store bank account details, including bank name, account number, and account type, for buyers and/or sellers. These details are used solely to pay funds to the relevant party, such as releasing funds to a seller or refunding a buyer if a transaction is cancelled.
  • Payment-related metadata: confirmation details received from escrow or payment providers (such as payment status and reference numbers).
  • Technical and usage data: IP address, browser type, device identifiers, log data, pages viewed, and actions taken within the Services.
  • Cookies and similar technologies: used to operate the site and improve the user experience (see section 9).

SafeTransact does not collect or store credit or debit card numbers (PAN), card expiry dates, or card verification values (CVV), and does not have the ability to initiate debits or withdrawals from users’ bank accounts.

3. How we use your information

We use personal information to:

  • Provide, operate, maintain, and improve the Services.
  • Create and manage user accounts and authenticate access.
  • Facilitate escrow-style transactions, including notifications and status updates.
  • Prevent fraud, misuse, and security incidents.
  • Comply with legal obligations and enforce our Terms & Conditions.
  • Respond to support requests and communicate service-related messages.
  • Analyze usage to improve performance, reliability, and user experience.

4. Legal basis and processing conditions

We process personal information where it is necessary to provide the Services, comply with legal obligations, protect our legitimate interests (such as preventing fraud and securing our systems), or where you have provided consent (for example, where required for certain communications).

5. How we share your information

We may share information with:

  • Escrow, payment, and identity providers: to facilitate transactions and related compliance checks (e.g., TradeSafe or similar providers).
  • Service providers: hosting, databases, email delivery, analytics, logging, monitoring, and support tooling used to operate the Services.
  • Legal and regulatory authorities: where required by law, court order, or lawful request.
  • Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

We do not sell personal information as a business model.

6. International transfers

Our service providers may process personal information in countries outside South Africa. Where information is transferred internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable laws.

7. Data retention

We retain personal information only for as long as necessary to provide the Services, meet legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the data type and transaction context.

8. Security

We implement reasonable technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and using the Services responsibly.

9. Cookies

We use cookies and similar technologies to operate the website, remember preferences, and help understand how the Services are used. You can control cookies through your browser settings. Disabling cookies may impact certain features of the Services.

10. Your rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, and to object to or restrict certain processing. To exercise these rights, contact us at [YOUR SUPPORT EMAIL].

11. Children

The Services are not intended for children. If you believe a child has provided personal information, please contact us so appropriate steps can be taken.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page. Continued use of the Services after changes become effective means you accept the updated Privacy Policy.

13. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact:
Email: [YOUR SUPPORT EMAIL]